Hi everyone!

My name is Luisa Guerrero and I am a Member Service Representative at CeltiCare.  I recently moved to Massachusetts from Houston, Texas where I was born and raised.  Adjusting to New England life has been quite an adventure because the differences between Texas and Massachusetts are endless.   I have truly enjoyed soaking up the rich history, diverse culture and actually experiencing my first New England winter. When it comes to Massachusetts the weather is cooler and the people are definitely warmer!   One of the first things I noticed when I moved to Massachusetts is how much the state is devoted to taking care of its residents; specifically regarding providing healthcare coverage.  I came onboard at CeltiCare in September, 2009 and am excited to now be a part of a unique and growing company in the healthcare community.

The most common question we have been hearing from our members recently is, “I just received a Master Card in the mail. What is this?”  Since  July  we have issued   12,552   Benny Cards and the response has been overwhelming. Members are very pleased to discover that CeltiCare is helping them manage their healthcare expenses through the CentAccount program.  Members all agree that in today’s economy every little bit helps.  The members also appreciate the extra steps our Member Service Representatives take to assist them in the program; from filling out the Health Risk Screening form with them online, to calling the Benny Card Line and walking them through the card activation process. The Benny Card is not only allowing the members access to more resources with out-of-pocket medical expenses, but it is also helping CeltiCare understand and identify our members’ needs to better serve them, which is ultimately our goal.

I hope this helped let you know a little bit about what is going on here at CeltiCare.  Who knows, maybe the next time you call member services, I’ll be on the other end!

Have a great day.

Luisa,  Member Services Representative

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