Hello, All!

My name is Katie and I am a provider services representative for CeltiCare.  Before coming to CeltiCare in June of 2009, I had never worked in the health industry before.  I came to work for this company because I wanted to help people, and didn’t feel that fulfillment at my previous job.  My travel time to work used to be just ten minutes.  Now, my travel time is an hour and a half and traffic can be difficult at times, but I tend to forget about that when I get to the office and realize that it is all worth it.

Being directly involved in the day to day functions of provider offices gives me an appreciation for the hard work that they do. Not only do I appreciate the support that the provider offices are extending to our members, but our members appreciate it as well.

For example, for many of our members English is their second language. Many provider offices call frequently to access our telephone translation services for our members, in order to help them understand their benefits, medical conditions, or simply to help change their Primary Care Physicians. On many occasions the members do not even have an appointment that day! To me this shows a genuine care and concern for these patients, our members, and a commitment to ensuring that they are able to receive the care they are in need of. CeltiCare thanks them for that!

If you ever have any questions about provider services at CeltiCare, give us a call.  We’re here to help.

Thanks!

Katie Ferrara, Provider Service Representative

CeltiCare Health Plan of Massachusetts

This entry is filed under Blog.