Dr. Robert LoNigro (on the right) presenting the Summit Award to Dr. Joel Gorn at the Lawrence Family Doctors office.

Last month we were proud to join in the tradition of our Centene colleagues and recognize providers who deliver high quality care to CeltiCare members with the 2011 Summit Awards for Excellence in Care.  Our first two recipients are Dr. Joel Gorn who practices at Lawrence Family Doctors and Dr. Philip Severin from the Codman Community Health Center in Dorchester. I had the privilege of presenting Dr. Gorn with his award earlier in November and look forward to presenting Dr. Severin with his award in the coming weeks. While at Dr. Gorn’s office we had the opportunity to speak with his staff and witnessed firsthand the positive energy and enthusiasm that helps makes this practice such a success.  The shrimp pizza we all enjoyed for lunch was also quite tasty!

Some people may ask, “Why are you thanking people for doing their jobs?” We choose to look at it differently.  Our mission at CeltiCare is to provide exceptional patient care and that means going above and beyond to ensure that our members are healthy and happy with their medical care experience.  We view our provider partners as part of our team and feel it is important to recognize those who not only share our core values but live them each day in their delivery of care to our members.  

If you have a provider that has gone above and beyond and want to share your experience with us, we’d love to hear about it. Please contact our Member Services Department at 1-866-895-1786 (TTY/TDD 1-866-614-1949).  I look forward to next year’s 2^nd annual Summit Awards and the formal opportunity to thank our dedicated providers for their commitment to our members’ health and well-being, something we are all grateful for each day. 

Written by Dr. Robert LoNigro, CeltiCare’s Chief Medical Director

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